We'll research the issue to determine why your card was declined. What can I do if my debit card is declined when trying to make a purchase? Letting us know about your travel plans beforehand will ensure we don't mistake any unusual purchases for possible fraud and block your card. Travel notification is important because it is often hard for us to differentiate a stolen card from the authorized user. You can also make your travel notification with STCU before your trip by calling (509) 326-1954 or (800) 858-3750 or visiting any branch location during regular business hour. By notifying STCU before you travel, you'll help avoid disruption of service when using your card away from home.
If you are planning a trip for any length of time, let us know, using the travel notification app in online banking or the STCU mobile app. What should I do if I will be traveling with my STCU debit card? If you are unable to activate your card, please contact STCU via phone or LiveChat during regular business hours to be connected to a card services representative who can activate your card for you. Alternately, you can use the PIN, which is mailed to you, to activate your debit card at an ATM or a merchant. You'll also need the primary account owner's Social Security number. Your debit card can be activated by signing into online banking at and selecting “activate my card” under the Self-service menu or by calling (866) 762-0558 from the primary phone number on your STCU account. Tip: Don't want to wait 10 days to get your a replacement card? Consider getting an instant-issue debit card! How do I activate my STCU Debit Mastercard? How do I report my card lost or stolen?įor STCU debit card support during regular business hours, call STCU at (509) 326-1954 or (800) 858-3750.Īfter hours, call (888) 241-2510 in the U.S. To save time, you can also submit your dispute online: Log in to online banking and select "dispute a transaction" in Self-service. To dispute a transaction, you must notify STCU within 60 days of the statement date. What can I do if I don't recognize a transaction? Or if there is an unauthorized transaction on my account?Ĭontact STCU for help identifying the transaction or to block your card.
0 kommentar(er)
